Refund and Chargeback Triage

Workflow details

Difficulty

Advanced

Duration

About 3 hours setup

Tools

Stripe Payments APIOpenAI APINotion APISlack

Use case

Faster, consistent decisions on refunds and disputes.

Steps

1. 1

   Collect payment events

   Fetch refund requests and dispute events from Stripe into one queue.

2. 2

   Apply policy rules

   Check each case against your refund policy before a human reviews it.

3. 3

   Summarise the case

   Generate a short case summary so reviewers do not need to read every event.

4. 4

   Route for approval

   Send high-value or risky cases to the right approver in Slack.

5. 5

   Execute and record

   Process approved refunds and keep an audit trail for every decision.