Customer Support Chatbot

Workflow details

Difficulty

Advanced

Duration

About 3 hours setup

Tools

OpenAI APISupabaseAstroResend API

Steps

1. 1

   Build a knowledge base from FAQs and docs

   Create a centralized knowledge database by collecting frequently asked questions and documentation to provide reliable answers for the chatbot.

2. 2

   Generate embeddings for semantic search

   Create embeddings for the knowledge database to enable semantic search that recognizes similar queries.

3. 3

   Implement a chat endpoint with context retrieval

   Set up a chat endpoint that retrieves context information and combines it with user requests to deliver precise answers.

4. 4

   Set up escalation to humans via email

   Configure an escalation function that forwards complex requests via email to human support personnel.

5. 5

   Continuously evaluate answer quality

   Continuously monitor and evaluate the quality of responses to improve the chatbot's performance.

Use case

Support teams that want to automate common questions.